FCIG CAREERS

Florida Chartered & Silver Insurance Group is pleased to have you consider our organization for employment. If you are selected to become a Florida Chartered employee you will use your knowledge, skills, abilities, and attitude towards serving our customers. We are encouraged that all of our employees are an integral part of our service delivery processes and we look forward to working with you if you are chosen to join our organization.

If you have ever purchased anything (everyone has), you know what it feels like to be treated with excellent customer service. You also know what it feels like to purchase something from someone or someplace where the experience exceeds your expectations. This is the essence of what Florida Chartered & Silver Insurance Group strives to provide to our customers. Our employees are our most valuable asset in serving our customers towards this end.

In layman’s terms, “Our customer’s needs and wants are our number one priority” and “We can only deliver extraordinary customer service by valuing our employees”. We welcome you to send a copy of your resume for consideration for the positions listed below.

Interested applicants can email resumes to our offices at: employment@floridachartered.com

POSITIONS AVAILABLE

» Insurance Agent » Customer Service Representative (CSR)

Insurance Agent:

Inside and outside sales of Personal and Commercial Lines of business. Successful applicant will hold a General Lines 220 License; have a college degree and two to five years of professional experience. Agents with existing profitable books of business are encouraged to apply.

Responsibilities:

The person who represents the agency as a sales person must have a thorough understanding of the total range of products and services offered by the firm. This individual is responsible for identifying, soliciting and selling new clients as well as providing some degree of ongoing support and service to existing clients. Continued new sales to existing clients for additional lines of insurance as well as rounding all accounts is essential to success in this position. The adherence to the agency's marketing philosophy is of extreme importance.

Maintain a positive, professional image.
Maintain the agency standards for client service.
Achieve the production goals established by the agency principals..
Solicitation and cultivation of potential clients.
Adhere to the agency's description of types of business to solicit.
Follow established agency standards and procedures relating to underwriting qualities, in-house processing, management reporting and work attitude.
Cooperate and coordinate with all agency staff in the production and servicing of client accounts.
Attend sales seminars, sales meetings or other educational activities as required to improve sales abilities and product and industry knowledge, and to maintain continuing education requirements of the state.
Actively participate in professional and community affairs.
Licensed for a Property and Casualty; Licensed for Life and Health helpful but not necessary.

Interested applicants can email resumes to our offices at: employment@floridachartered.com

Customer Service Representative (CSR):

Retail service of Personal Lines of business. Successful applicant will hold a General Lines 220 or Customer Service 440 License and two to five years of professional experience.

Responsibilities:

The CSR is responsible for assisting the Producer in providing continuous service to insureds. Through servicing, develop a thorough knowledge of the accounts, becoming a liaison between the insured and the other departments within your agency.

Review and implement processing procedures in order to:
- Incorporate the capabilities of the applied system into your daily work flow.
- Streamline your work flow.

Follow agency procedures for processing:
- New business
- Renewals
- Endorsements
- Cancellations
- Audits
- Reporting forms
- Review applications and policies to identify and target new business lines for existing insureds.
- Research and answer insured's questions regarding coverages in a timely manner.
- Provide full servicing of agency’s insured's account.
- Licensed for Property and Casualty as a 440 or 220.